关于网友“吭哧瘪肚”的Corally Sketer极客的售后跟进情况
原帖如下：https://bbs.rcfans.com/thread-1204689-1-4.html
在我生日当日接到了商家几张图片，当时比较惊讶，原话是“客户下地几分钟车飞了个小坡半撞就坏了”，客户有对产品质量提出质疑，并要求“保修或包换的要求”。
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因为事态严重，上下摆臂同时断开实属少见，迅速与商家讨论后我们决定让客户把车全套寄回仔细检查分析并维修。当商家收到整车检查后传回下面几张连带损坏的图片，经过分析讨论，7075金属臂码螺丝孔位断裂变形，避震固定螺丝断裂，避震芯变形，7075转向板变形，因轮胎和转向杯并没有损坏和撞击的痕迹，损坏部件应该是进过猛烈撞击后破损，费用一共是407元，由我们和商家共同承担和维修。
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在刚刚也接到这位车主过来领取首批车主福利回馈价值500元配件卷的消息。在这里也解释一下，刚开始咨询零购福利卷的车友较多，售后同事未能及时回复，只需提供相关资料均可免费领取，稍安勿躁，祝这位车友在日后的玩车日子里愉快开心。
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以上是本次售后的全过程，日后如有对产品有疑问的欢迎与我们联系，多多支持，多多指教，谢谢大家的关心与关注。
坏个遥控车有必要开个专贴吗https://app.rcfans.com/public/emotion/face_016.png BillK 发表于 2021-12-29 12:08
坏个遥控车有必要开个专贴吗
因为车主的原帖子收到比较大的争议，甚至对品牌质量提出质疑，我们觉得有必要将全过程记录下来 撞成这样…还给保修，赞一个https://app.rcfans.com/public/emotion/face_068.png 撞这么厉害....估计是满油门偏撞 这售后可以哦 又给强国走一走广告了 对这种买家还能有这么耐心的服务态度，商家不容易 搞笑的玩家，冲坡能把7075的件干弯？先不说车怎么样，这人撒谎有一套的。是不是以后车坏了就发帖阴阳怪气暗示品牌不行就完事了，逼着厂家免费修车。